MarbleCare Center/Klindex America’s Warranty Policy

All new machines are guaranteed from defects of materials and workmanship under normal use and that have been serviced regularly, during the specific warranty period of each model type. Diamond tooling have no long term warranties, but will be replaced or repaired if delivered in a defective state. The warranty is limited to replacement of parts only, no labor charges will be paid unless agreed too prior to sale. All machines will be repaired including parts and labor if deemed under warranty and returned to MARBLECARE CENTER/KLINDEX AMERICA in Sun Valley, CA USA

This warranty does not apply if, in the judgment of MARBLECARE CENTER/KLINDEX AMERICA, the product fails due to damage from shipment, handling, storage, accident, abuse, misuse or tampering, if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced. Repair by anyone other than MarbleCare Center/Klindex America or an approved agent will void the warranty. The maximum liability of MARBLECARE CENTER/KLINDEX AMERICA under this warranty is limited to replacement of the product covered by the warranty.

RETURN POLICY

Prior to returning any possible defective products, the end customer or the reseller from whom the end customer originally purchased the product must obtain a Return Materials Authorization (RMA) number from MARBLECARE CENTER/KLINDEX AMERICA. This will allow us to come to a solution if possible over the phone. MARBLECARE CENTER/KLINDEX AMERICA does not accept returns after 7 days from purchase date. All returned items are subject to inspection to insure they have not been used or misused prior to processing a credit. Any item accepted for return after 7 days of receipt will result in a 25% restocking fee. All defective products should be returned to MARBLECARE CENTER/KLINDEX AMERICA with shipping charges prepaid.

SPECIAL ORDERS ARE NOT REFUNDABLE. Upon mutual agreement MARBLECARE CENTER/KLINDEX AMERICA may sell your unwanted products for agreed price in writing.

MARBLECARE CENTER/KLINDEX AMERICA will not accept collect shipments. Repaired or replacement products will be returned to you when return shipping charges have been paid. Any waiving of these policies on a one time basis does not void the policies on all future returns.

LIMITATIONS

Except as specifically provided in this agreement or as required by law, the warranties and remedies stated above are exclusive and in lieu of all others, oral or written, express or implied. Any and all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement of third party rights are expressly excluded. MarbleCare Center/Klindex America shall not under any circumstances be liable to any person for any special, incidental, indirect or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or costs of replacement goods, even if MARBLECARE CENTER/KLINDEX AMERICA is informed in advance of the possibility of such damages.

SHIPPING DAMAGE

DO NOT SIGN THE BILL OF LADING UNTIL YOU HAVE INSPECTED THE BOX OR CRATE Examine the box as it is delivered. If there is any evidence of damage when it arrives note that on the bill of lading. If there is obvious gross damage to the outside of the box or crate refuse the shipment. The product will then go back to the freight company’s terminal where they are entirely responsible. Open and inspect your products carton or crate as soon as possible. Note: unless the following procedures below are followed correctly and we are notified within ten (10) days, MARBLECARE CENTER/KLINDEX AMERICA cannot accept any responsibility for the problems that may ensue.

IF MARBLECARE CENTER/KLINDEX AMERICA SELECTED THE CARRIER

Because we have good relationships with the various carriers that we regularly use we are able to provide superior service when problems occur. If you report shipping damage within 10 days we will make arrangements with the freight company for inspection. If you have done what you are supposed to do, this should be the end of your problem except to assist in repacking the product and getting it on a truck for shipment back to MARBLECARE CENTER/KLINDEX AMERICA.

IF THE CUSTOMER HAS SELECTED THE CARRIER:

Unfortunately, when we have a minimal relationship with a carrier we do not have the ability to control this difficult process. Damage claims must be collected by the consignee (that is you). The bill of lading is an acknowledgment by the transportation company of the receipt in good condition of the shipment covered by the invoice. Once the freight company has accepted the goods from the manufacturer the consignee must file a claim directly with the carrier for any damages occurring during shipment or final delivery. Because safe delivery of a shipment is the responsibility of the carrier, it is imperative that you inspect the shipment at the time of arrival before signing the freight bill. If you sign a clear delivery receipt (one signed without exceptions) and later find a shortage, or damage, you will be liable. MARBLECARE CENTER/KLINDEX AMERICA accepts no responsibility for goods damaged in transit. Claims for loss or damage can NOT be deducted from our invoice, or payment held up awaiting adjustment of such claims.

SHORTAGES

1. Check packing list notations. The apparent shortage may have been marked as an intentional back ordered item

2. Re-inspect container and packing material, particularly for smaller parts.

3. Ascertain that unauthorized personnel prior to complete unpacking and checking did not remove the item.

4. Notify us immediately of shortage in writing and by phone.

INCORRECT SHIPMENT

1. If material received does not correspond with your order, notify us immediately referencing order number and item(s).

2. Hold incorrect items until return shipping instructions are received.

DO NOT RETURN ANY DAMAGED OR INCORRECT ITEMS UNTIL SHIPPING INSTRUCTIONS ARE RECEIVED.
ALL CLAIMS MUST BE FILED WITHIN TEN (7) DAYS OF RECEIPT OF GOODS.
IF YOU HAVE ANY QUESTIONS ABOUT THE PROPER PROCEDURES CONTACT THE OFFICE MANAGER AT MARBLECARE CENTER/KLINDEX AMERICA.

LOWEST PRICE GUARANTEE

We guarantee our everyday competitive prices. If you find a verifiable lower or advertised price on an identical stock item at any local retail competitor that has the item in stock, we'll beat their price and pay you 10% the difference value when you buy from us. Just email us the competitor's current ad or written quote at time of purchase and we will beat their price.

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